Stug Connect Terms of Service

JDIV Studios LLC · connect.jdivstudios.com

Effective date: September 26, 2026 · Version: 1.0

These Terms of Service (the “Terms”) are an agreement between JDIV Studios LLC, a New Jersey limited liability company (“JDIV Studios”, “we”, “us” or “our”), and the person or organization that creates a Stug Connect practice or joins one (“you” or “your”). They govern your use of Stug Connect, the web portal at connect.jdivstudios.com, and the related services we provide with it (together, the “Service”).

If you accept these Terms on behalf of a practice, school, district or other organization, you confirm that you have authority to bind it, and “you” includes that organization. If you don’t have that authority, or you don’t agree to these Terms, don’t use the Service.

You accept these Terms by ticking the box when you create a practice or accept an invitation to join one, and then continuing. We record the version you accepted and when you accepted it.

These Terms are for individual clinicians and private practices that sign up online. Schools, districts and other institutions use Stug Connect under a signed Order Form and Master Subscription Agreement, with a Student Data Privacy Agreement and, where it applies, a Business Associate Agreement, and not under these Terms (Section 5.6).

These Terms cover Stug Connect only. Families use the Stug app (“Stug – Your Speech Companion!”) under that app’s own Terms and Conditions and Privacy Policy, which continue to apply to them.

Please read Section 6 (paid plans renew automatically, and a free trial becomes a paid Subscription unless you cancel) and Section 19 (disputes are resolved by individual arbitration, not in court or as a class action, unless you opt out within 30 days).

1. Definitions

“Authorized User” means an individual who uses the Service under your Practice, including the Practice owner and anyone who joins by invitation.
“Customer Data” means the information you and your Authorized Users put into the Service, and the records the Service creates for you from it, such as daily totals of practice results. Customer Data includes Student Data.
“Student” means a child or other individual whose speech practice you track in the Service.
“Student Data” means Customer Data about a Student, including the label you give the Student, the Student’s age band, any speech category you choose, which clinicians on your team can see the Student and, once Linking is used, practice results and consent records.
“Linking” means the optional feature that connects a Student in Stug Connect to a family’s copy of the Stug app, with a parent’s or guardian’s consent, so that practice results from the app reach your Practice.
“Practice” means the account under which you and your Authorized Users work. Each Practice has one owner.
“Seat” means one Authorized User’s paid place in a Practice, and “Subscription” means your paid plan for a number of Seats.
“Privacy Notice” means the Stug Connect Privacy Notice at www.jdivstudios.com/legal/stug-connect-privacy.html, and “Refund Policy” means our refund policy at www.jdivstudios.com/refunds.html. Both form part of these Terms.

2. The Service

2.1 What it does. Stug Connect lets speech-language pathologists and similar professionals set up a Practice, invite colleagues, keep a caseload of Students identified by labels they choose, follow practice results when Linking is on, and create progress reports. Progress reports are generated in your web browser and are not stored by us.

2.2 Linking is not available yet. Clinician-parent linking is not currently available. Until Linking becomes generally available, you can set up your Practice and Students, but no practice results will arrive from families’ devices. We’ll tell you by email when Linking becomes generally available, and note the date in the Refund Policy. The Refund Policy’s Linking Feature Refund applies to subscriptions purchased before then, for requests made within 14 days after that email.

2.3 Changes to the Service. We may improve, change or remove features. If we remove a feature that is a material part of your Subscription, we’ll tell you in advance, and you may cancel and receive a pro-rated refund for any unused whole months you have prepaid.

3. Not clinical advice

The Service is a tool to support your work. It doesn’t diagnose, treat or replace your professional judgment. Exercises, scoring, progress summaries and reports are aids only, and any automated feedback (such as how a practice attempt was scored) can be wrong. You are responsible for your clinical decisions, the services you provide, and the accuracy and completeness of the records you keep.

4. Accounts and your team

4.1 Eligibility. You must be at least 18 and use the Service for professional purposes, such as working with Students as a clinician, educator or organization. The Service is not for personal or household use. The Service is offered only to Practices based in the United States, and by setting up a Practice you confirm that it is based in the United States.

4.2 Owners and members. The Practice owner controls billing, invitations, removing Authorized Users, exports and deletion. The owner can also turn on assignments, so that each clinician sees only the Students assigned to them. The owner is responsible for who they invite and for removing people who should no longer have access. You are responsible for your Authorized Users’ use of the Service and for everything done under your Practice.

4.3 Security. Keep your sign-in details confidential and don’t share accounts. We strongly recommend 2-step verification with an authenticator app. A Practice owner can require it for the whole team, and we may require it. Tell us at support@jdivstudios.com as soon as you suspect anyone has used your account without permission.

4.4 Accurate information. Give us accurate account, contact and billing information and keep it up to date.

5. Student Data: your responsibilities

5.1 Your authority. You confirm that you have the right, under the law and under any duties you owe to your employer, your clients and your profession, to put Student Data into the Service and to use it there.

5.2 Keep identities out. The Service is designed to work without knowing who a Student is. Label each Student with something that doesn’t identify them on its own, such as initials or a number (“A.M.” or “Student 4”). Don’t put a Student’s full name, date of birth, contact details, address, school or student ID number, medical record number or other identifying details into a label, your practice or display name, or a message to support, and don’t add medical or diagnostic details beyond the age band and speech category the Service asks for. The Service rejects some of these details, but it can’t check every piece of free text. Leaving names out reduces what the Service holds; it does not by itself make Student Data de-identified under HIPAA, and neither of us should treat it as if it did (see Section 5.5).

5.3 Your compliance and records. You are responsible for complying with the laws and professional rules that apply to you and your Students, which may include HIPAA, FERPA, state student-privacy and health-privacy laws, licensure rules and your employer’s policies. The Service is not your official record-keeping system. Keep your own copies of anything you are required to retain (see Section 8.5 on exports).

5.4 Families and consent. When Linking is available, a family links a Student only after a parent or guardian enters a code you give them, completes a verifiable parental consent process in the Stug app as required by applicable law, and then agrees, on a separate screen that names your Practice and lists what will be shared, to connect that child to your Practice. A parent or guardian can unlink or delete their child’s data in the app at any time. When a link ends, whether the family or you end it, your Practice’s access to the practice results that came from the app for that child ends immediately, and we delete those results 30 days later unless the law, a legal hold or a contract requires us to keep them. If the same family relinks to your Practice within that time, the results come back; after that they are gone for good. What your Practice entered itself (the Student’s label, age band and category) stays until you delete it, and so does the record of consent and of the link ending. Two records. The Stug app’s record of a child (what is on the family’s device, and the device’s link to your Practice) is the family’s, and a parent can delete it in the app at any time. Your Practice’s record (the Student you created, the results you received while linked, and the consent history) is your Practice’s, and you may be required to keep it. A parent’s deletion request in the app deletes the app’s record and ends the link as above; it doesn’t by itself erase your Practice’s record. We’ll email the Practice owner when it happens, and until the results are deleted the Practice owner can download that Student’s record (results and consent history) for your own files. The Service is not your record-keeping system (Section 5.3): keep anything you are required to retain in your own records. Requests from families about your Practice’s record are yours to answer under the laws and rules that apply to you. You must not link a child without a parent’s or guardian’s consent, pressure a family to link, or make linking a condition of receiving your services.

5.5 HIPAA and our Business Associate Agreement. Stug Connect is built for HIPAA covered entities, and a Business Associate Agreement (“BAA”) is available to any customer that is a covered entity, or a business associate of one. Where HIPAA applies to you, you are the covered entity (or the upstream business associate) and we act as your business associate for the protected health information the Service creates, receives, maintains or transmits for you. We use and disclose that information only to provide and secure the Service, and as the BAA permits. Put the BAA in place before you enter any Student Data: request it from support@jdivstudios.com. If HIPAA applies to you, treat everything about your Students as protected health information, whatever labels you use; we do.

5.6 Schools and districts. A school, district or other educational agency or institution uses the Service under a signed Order Form and Master Subscription Agreement with us, and a Student Data Privacy Agreement, which govern its Student Data and our role as a “school official” under FERPA, and control over these Terms. These Terms don’t create that relationship. In a district, district and school admins set up the schools and invite the SLPs, each SLP sees only the students assigned to them, and admins must use 2-step sign-in. If you use the Service for a school without such an agreement in place, tell us so we can put one in place, and don’t enter Student Data from that school until it is.

5.7 State privacy laws. Where a state law treats you as the business, controller or regulated entity for Student Data and us as your processor, including Washington’s My Health My Data Act and the Colorado Privacy Act, these Terms are the contract between us that those laws require. For that Student Data we will: (a) process it only on your instructions, which are these Terms, the settings and features you use in the Service, and any other written instructions you give us that the Service supports; (b) not process it for any other purpose, and tell you if we believe an instruction would break the law; (c) make sure everyone who processes it for us is bound to keep it confidential; (d) use subprocessors only under written contracts that protect it at least as well as these Terms, and remain responsible for them; (e) help you respond to requests from the people it is about and meet your security, breach-notice and assessment obligations, taking into account the nature of the processing and the information available to us; (f) delete it, or let you export it first, when your Subscription ends, as Section 8 describes, unless the law requires us to keep it; and (g) make available the information reasonably needed to show that we meet these duties, and allow reasonable assessments of them, no more than once a year, on 30 days’ written notice, at your cost. You are responsible for giving any notices and obtaining any consents these laws require of you for the Student Data you put into the Service. If a Business Associate Agreement or a school agreement between us covers the same Student Data, it controls where it is stricter.

6. Subscriptions, trials and billing

6.1 Plans and prices. Subscriptions are sold per Seat, on one of three plans: monthly, at $59.99 per Seat per month; yearly, at $599.99 per Seat per year; or the free trial (Section 6.2). If the price shown at checkout is different, that price applies. The monthly and yearly plans are charged when you subscribe. A Subscription keeps the price it started at until we change it under Section 6.8. Prices are in US dollars and exclude taxes.

6.2 Free trial. The free trial is its own plan: the monthly plan, with the first 14 days free. It is limited to one per person, and a payment card is required to start it. The monthly and yearly plans don’t include a free trial. Unless you cancel before the trial ends, your monthly Subscription starts automatically when the trial ends, and we will charge your card $59.99 per Seat per month (or the price shown at checkout) for the number of Seats in your Practice. We’ll remind you by email 3 days before the trial ends. Before you choose it, the portal shows these terms beside the button: “14-day free trial. $59.99 per clinician/month after trial unless canceled before the trial ends. Your payment method will be charged automatically and the subscription renews until canceled.”

6.3 Automatic renewal. Your Subscription renews automatically at the end of each monthly or yearly term for another term of the same length, and we will charge your payment method the price in effect at that time, until you cancel. You can cancel online at any time: in Billing, choose Cancel subscription. Cancellation takes effect at the end of the current term, and you keep access until then. For yearly plans, we’ll email you a reminder 30 days before renewal; for monthly plans, we’ll remind you of these terms once a year.

6.3A Your agreement to automatic renewal. Before you subscribe, we show you the automatic renewal terms for the plan you choose beside the button that starts it, and ask you to agree to them separately by ticking a box. We keep a record of that agreement for at least 3 years, or 1 year after your Subscription ends if later. After you subscribe, we email you a confirmation of those terms and how to cancel, which you should keep.

6.4 Seats. Your Seats follow your team: inviting someone adds a Seat and removing someone frees one. Changes are prorated for the rest of the current term.

6.5 Payment. Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for your Subscription, Seat changes and applicable taxes. Receipts and invoices are available in Billing. We give Stripe only billing information, never Student Data. If your organization needs to pay by invoice or purchase order, contact us.

6.6 Taxes. You must give an accurate billing address, which we use to work out whether sales or similar taxes apply. If we are required to collect tax where you are, we’ll add it to your invoice. If you are exempt, send us a valid exemption certificate and we’ll apply it to future invoices.

6.7 Failed payments. If a payment fails, Stripe will try again. While a payment is overdue, you keep full use of the Students you already have, including reports and exports, but you can’t add new Students or issue new link codes until the payment goes through. Families who are already linked keep using the app as normal. If a payment is still overdue after 30 days, we may suspend the Service under Section 17.

6.8 Price changes. We’ll email the Practice owner at least 7 and no more than 30 days before a price increase applies to your next charge, with the new price and how to cancel. If you don’t want to pay the new price, cancel before it takes effect.

7. Cancellation and refunds

You can cancel at any time in Billing, as Section 6.3 describes. The Refund Policy is part of these Terms. In summary: your first paid month is refundable if you ask within 30 days; a yearly plan is refundable in full within 30 days, and after that for any unused whole months; and the Linking Feature Refund: if you purchased a Subscription before clinician-parent Linking became generally available because you reasonably understood it to be available at the time of purchase, you may request a full refund of the subscription amount paid, in addition to any rights you have under applicable law. If the Refund Policy and these Terms differ, whichever is more favorable to you applies. To ask for a refund, email support@jdivstudios.com. We aim to respond promptly.

8. Your data

8.1 You own your data. As between you and us, you own Customer Data.

8.2 What you allow us to do. You give us a limited, non-exclusive permission to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and maintain the Service for you, to comply with the law, and as the Privacy Notice describes.

8.3 What we don’t do. We don’t sell Customer Data, use it for advertising, build profiles of Students, or use it to train artificial intelligence or machine learning models. We may use aggregated information about how the Service is used, which does not identify you, any Authorized User or any Student, to run and improve the Service.

8.4 Our access. Our admin tools show Practice-level information needed for accounts and billing: the Practice name, Authorized Users’ email addresses, subscription status and the number of Students. They do not show Student labels, notes or results, and every admin action is logged. We access Student Data directly only when you ask us to for support, when the law requires it, or when needed to investigate or fix a security or reliability problem.

8.5 Exports. The Practice owner can export Customer Data at any time while the Practice exists, including during the 30 days after a Subscription ends (Section 8.7), as JSON and CSV files. For a Student whose link has ended, the Practice owner can download that Student’s record for your own files until the results are deleted (Section 5.4); they are left out of the whole-Practice export.

8.6 Deleting your Practice. The Practice owner can delete the Practice in the portal by typing its name and their password. Deletion is held for 7 days, during which the owner can cancel it. After that, we permanently delete the Practice’s Customer Data, and it leaves our backups within 7 days. We’ll also delete a Practice on the owner’s written request to support. We keep a deletion record showing when the Practice was deleted and how many records were removed (but not their content), our admin audit log, and Authorized Users’ sign-in accounts, which each user can ask us to delete.

8.7 After your Subscription ends. Your Subscription ends when you cancel and the paid period runs out, or when a free trial ends without a plan. From then you have 30 days to come back or export your data. During that time you can still see, edit, report on and export your existing Students, but you can’t add new ones or issue link codes. We’ll email the Practice owner when the Subscription ends and again 7 days before deletion. If the Subscription hasn’t been restarted by the end of the 30 days, we permanently delete the Practice and its Customer Data as Section 8.6 describes, including from backups within 7 days. Restarting the Subscription before then stops the deletion.

9. Privacy and security

The Privacy Notice explains how we handle personal information. We use administrative, technical and organizational safeguards designed to protect Customer Data, including encryption in transit and at rest, multi-factor authentication, access controls, logging and monitoring, and app attestation. Student Data is stored and processed on Google Cloud, in the United States, under Google’s HIPAA Business Associate Agreement, and the Service is designed so that our other service providers don’t receive Student Data. Our service providers, and what each one receives, are described in the Privacy Notice. Where required by our agreement with you or applicable law, we will give notice of material changes to providers that may process Student Data.

If we become aware that Customer Data has been accessed or disclosed without authorization, we’ll notify the Practice owner without undue delay and as required by applicable law and any Business Associate Agreement or data protection agreement between us, and give you the information you reasonably need to meet your own obligations.

10. Acceptable use

You and your Authorized Users must not:

use the Service unlawfully, or put in data you don’t have the right to use;
put identifying details into Student labels or free text, contrary to Section 5.2;
share an account, or let more people use the Service than you have Seats for;
probe, scan or test the Service’s security, get around its security or app attestation, reverse engineer it, or overload it;
scrape the Service, access it by automated means we haven’t approved, or upload malicious code;
resell or sublicense the Service, or use it to build a competing product;
use the Service to contact, pressure or harass families; or
misrepresent your identity, qualifications or authority.

11. Availability and support

We work to keep the Service available and reliable, but we don’t promise that it will be uninterrupted or error-free, and we may need to take it offline for maintenance. For help, email support@jdivstudios.com. We aim to respond promptly.

12. Our intellectual property and your feedback

We and our licensors own the Service, including its software, design, content and the Stug and Stug Connect names and logos. While your Subscription is active, we give you and your Authorized Users a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us suggestions or feedback, we may use them without any obligation to you.

13. Confidentiality

We’ll treat Customer Data as your confidential information. You’ll keep confidential any non-public information about the Service that we share with you, such as security details. Neither of us will use the other’s confidential information except to perform or benefit from these Terms, and each of us may disclose it where the law requires, after giving the other notice where lawful.

14. Warranties and disclaimers

Each of us confirms that it has the authority to enter into these Terms. We’ll provide the Service with reasonable skill and care, substantially as described in these Terms.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, TO THE EXTENT THE LAW ALLOWS.

15. Limitation of liability

TO THE EXTENT THE LAW ALLOWS: (A) NEITHER OF US WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR GOODWILL; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITS DO NOT APPLY TO: YOUR OBLIGATION TO PAY FEES; EITHER PARTY’S OBLIGATIONS UNDER SECTION 16 (INDEMNIFICATION), INCLUDING OUR INTELLECTUAL PROPERTY INDEMNITY; A BREACH OF SECTION 13 (CONFIDENTIALITY), OTHER THAN A SECURITY INCIDENT; GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT; OR LIABILITY THAT CANNOT BE LIMITED BY LAW. FOR A BREACH OF OUR DATA-SECURITY OBLIGATIONS IN SECTIONS 8 AND 9, OUR TOTAL LIABILITY WILL NOT EXCEED TWO TIMES THE AMOUNTS IN (B).

16. Indemnification

You’ll defend and indemnify us against third-party claims arising from Customer Data you put into the Service without the right to do so, your breach of Section 5 or Section 10, or the services you provide to Students and families.

We’ll defend and indemnify you against third-party claims that the Service, as we provide it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, except claims caused by Customer Data, your modifications or your combination of the Service with things we didn’t provide. If the Service is, or we think it may be, infringing, we may get you the right to keep using it, change it so it isn’t, or end your Subscription and refund prepaid fees for the unused period.

17. Suspension and termination

17.1 Suspension. We may suspend access to the Service, in whole or for particular Authorized Users, if we reasonably need to in order to prevent harm to the Service, to other customers, to Students or families, or to comply with the law. We’ll tell you why, limit the suspension to what is needed and restore access once the issue is resolved.

17.2 Termination. You can end these Terms by cancelling your Subscription and deleting your Practice. Either of us may end these Terms if the other materially breaches them and doesn’t fix the breach within 30 days after written notice.

17.3 If we stop offering the Service. If we decide to discontinue Stug Connect, we’ll give you at least 60 days’ notice so you can export your data, and refund any prepaid fees for the period after it closes.

17.4 Effect of termination. When these Terms end, your right to use the Service ends, and Sections 8.6 and 8.7 govern your Customer Data. Sections 1, 3, 5.3, 8, 12 through 16, 17.4, 19 and 20 continue to apply.

18. Changes to these Terms

We may update these Terms. For material changes, we’ll email the Practice owner and show a notice in the portal at least 30 days before the changes take effect, and we’ll ask you to accept the new version. If you don’t agree, you can cancel before they take effect and receive a pro-rated refund of any unused whole months you have prepaid. Changes required by law, or needed urgently for security, may take effect sooner.

19. Disputes

19.1 Governing law. These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. This doesn’t take away any protection you have under the laws of the place where you live that can’t be waived by contract.

19.2 Talk to us first. Before starting any formal proceeding, the party with a concern will send the other a written notice describing it and the relief wanted (to us at support@jdivstudios.com, and to you at the Practice owner’s email), and we’ll both try in good faith to resolve it within 60 days. Any time limit for bringing the claim is paused during those 60 days.

19.3 Arbitration. If it isn’t resolved, either of us may start binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, if they apply to the claim, and otherwise its Commercial Arbitration Rules, as modified by this Section. A single arbitrator decides. The hearing takes place by video or phone, or in person in the county where you live or work if you prefer, and a claim for $25,000 or less may be decided on written submissions alone. The arbitrator may award any individual relief a court could, and must give a written decision. Judgment on the award may be entered in any court with jurisdiction.

19.4 Fees. For a claim you bring, you pay no more of the AAA’s filing fee than you would pay to file in court, and we pay the rest of the AAA’s fees and the arbitrator’s compensation, unless the arbitrator finds your claim frivolous or brought for an improper purpose. Each of us pays our own lawyers unless the law or the arbitrator says otherwise.

19.5 Individual claims only. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not combine more than one person’s claims. If this sentence is found unenforceable for a claim, that claim (and only that claim) goes to the courts named in Section 19.7, after any arbitrable claims are decided. If 25 or more similar demands are filed against us by or with the help of the same lawyers, the AAA’s Mass Arbitration Supplementary Rules apply.

19.6 What stays in court. Either of us may bring an individual claim in small claims court, and may ask a court for an injunction to protect intellectual property or confidential information.

19.7 Courts. Anything not arbitrated under this Section will be decided exclusively by the state or federal courts located in Bergen County, New Jersey, and each of us consents to their jurisdiction. Where the law where you live gives you the right to sue there, you keep it.

19.8 Your right to opt out. You may opt out of arbitration within 30 days after you first accept these Terms by emailing support@jdivstudios.com with your name, the Practice’s name and a statement that you opt out. Opting out doesn’t affect anything else in these Terms. If we change this Section in a way that affects you, you may reject the change within 30 days, and the earlier version applies.

20. General

Entire agreement. These Terms, the Privacy Notice, the Refund Policy and, once you accept it, our Business Associate Agreement are the whole agreement between us about the Service, and each is part of these Terms.
Order of precedence. If documents conflict, this order applies: the Business Associate Agreement, for protected health information; then these Terms; then the Privacy Notice. The Refund Policy applies as described in Section 7. An institution under a signed Master Subscription Agreement is governed by that agreement instead (Section 5.6).
Notices. We’ll send notices to the Practice owner’s email address. You can send notices to support@jdivstudios.com. You agree to receive communications from us electronically.
Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor in a merger, acquisition or sale of the Service, and we’ll tell you if we do.
Events outside our control. Neither of us is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
Other terms. If any part of these Terms is unenforceable, the rest still applies. Not enforcing a right isn’t a waiver of it. We are independent contractors, and nothing in these Terms creates a partnership, agency or employment relationship. There are no third-party beneficiaries.

21. Contact us

JDIV Studios LLC. Email: support@jdivstudios.com.